Lucky 866 Privacy Policy — How We Handle Your Personal Data

1 Who We Are

Lucky 866 is an online casino and gaming platform serving players in Pakistan and other supported markets. The platform is accessible via the Lucky 866 website at lucky866.win and through the Lucky 866 mobile application available for Android and iOS devices.

For the purposes of this Privacy Policy, Lucky 866 acts as the data controller in respect of the personal information you provide when creating an account and using the platform. As data controller, Lucky 866 is responsible for determining how and why your personal data is processed.

If you have any questions about this policy or about how your personal data is handled, you can reach the Lucky 866 team via the contact details set out in Section 12 of this document.

2 Information We Collect

Lucky 866 collects personal information from you in the following ways: information you provide directly when registering or using the platform, information collected automatically when you use the website or app, and information received from third-party service providers such as payment processors and identity verification services.

Information you provide directly:

• Full name, date of birth, and gender as provided during account registration.
• Email address and contact phone number.
• Residential address, city, and postal code.
• Government-issued identity documents submitted for verification purposes (such as CNIC or passport details).
• Payment method details used to deposit or withdraw PKR funds, including JazzCash or Easypaisa account numbers and bank account information.
• Communications you send to Lucky 866 customer support via live chat or email.
• Any preferences or settings you configure within your account.

Information collected automatically:

• IP address and approximate geographic location derived from your IP address.
• Device type, operating system, and browser version.
• Pages visited, time spent on each page, and navigation paths within the Lucky 866 platform.
• Game session data including games played, bet amounts, session duration, and outcomes.
• Login timestamps and access logs.
• Cookie identifiers and similar tracking technologies as described in Section 7.

Information from third parties:

• Identity verification results from KYC (Know Your Customer) service providers.
• Transaction status and payment confirmation data from payment processors.
• Fraud risk signals from third-party fraud prevention tools.

3 How We Use Your Data

Lucky 866 uses the personal information we collect for the following purposes:

Lucky 866 does not use your personal data for any purpose beyond those listed above without obtaining your prior consent or unless required by applicable law.

4 Legal Basis for Processing

Lucky 866 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration details, verifying your identity, and handling your PKR transactions are all necessary to fulfil the contract between you and Lucky 866 when you create an account and use the platform.
• Legitimate interests: Lucky 866 has a legitimate interest in preventing fraud, protecting the security of the platform, improving services, and ensuring the platform is used in accordance with our Terms and Conditions.
• Consent: Where Lucky 866 sends you marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent. You may withdraw this consent at any time.
• Legal obligation: In certain circumstances, Lucky 866 may be required to process or retain your personal data to comply with applicable legal obligations, such as responding to a lawful request from an authority.

5 Sharing Your Information

Lucky 866 does not sell or rent your personal information to third parties. We may share your data with trusted service partners only where necessary to operate the platform and provide services to you. These partners are contractually required to handle your data securely and to use it only for the purposes for which it was shared.

Categories of third parties with whom data may be shared:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners, and card processors receive the information required to complete your PKR transactions.
• Identity verification providers: KYC service providers receive identity document details for the purpose of verifying your age and identity during account setup or withdrawal processing.
• Fraud prevention tools: Third-party risk and fraud detection services may receive certain account and transaction data to help identify suspicious activity.
• Customer support platforms: If Lucky 866 uses a third-party live chat or ticketing system, support conversation data may be stored within that provider's infrastructure under confidentiality agreements.
• Analytics providers: Aggregated, anonymised usage data may be shared with analytics platforms to help understand how players use the platform. This data does not identify you personally.
• Legal authorities: Lucky 866 may disclose your information if required to do so by a court order, legal process, or lawful request from a relevant authority.

6 Payment Data and Security

All financial transactions on Lucky 866 are processed in PKR through certified payment partners. When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, bank transfer, or a debit or credit card, the payment data you submit is transmitted directly to the relevant payment processor using SSL encryption.

Lucky 866 does not store complete card numbers, mobile wallet PINs, or online banking passwords on its own servers. Payment processing is handled by PCI DSS-compliant partners who are specialists in secure transaction infrastructure.

The following security measures are in place to protect your financial and personal data on the Lucky 866 platform:

• 256-bit SSL encryption on all website and app communications.
• Two-factor authentication (2FA) available for all player accounts.
• Automated monitoring for unusual login patterns or suspicious transaction activity.
• Access to player data within the Lucky 866 team is restricted on a need-to-know basis and subject to strict internal controls.
• Regular security audits and vulnerability assessments of platform infrastructure.

7 Cookies and Tracking

Lucky 866 uses cookies and similar tracking technologies to improve your experience on the platform, maintain your login session, and understand how players interact with our website and app.

Types of cookies used by Lucky 866:

• Essential cookies: These are required for the platform to function correctly. They maintain your login session, remember your language preferences, and ensure secure navigation. These cookies cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how visitors use the Lucky 866 website, including which pages are most visited and how long players spend in game sessions. This data helps us improve the platform.
• Preference cookies: Store your settings and preferences — such as display options or notification preferences — so that they are remembered on your next visit.
• Marketing cookies (opt-in): Used only where you have consented to receive personalised promotions and bonus notifications. These cookies help ensure that marketing communications are relevant to your activity on the platform.

You can manage cookie preferences through your browser settings at any time. Blocking essential cookies may prevent certain platform features from working correctly. For analytics and marketing cookies, you can also manage preferences through the cookie consent tool displayed when you first visit the Lucky 866 website.

8 Data Retention

Lucky 866 retains your personal data for as long as your account is active and for a period after account closure as required to meet legal, financial, and fraud prevention obligations. The following general retention principles apply:

• Account data (name, contact details, identity documents) is retained for the duration of your account and for a defined period after account closure.
• Transaction records are retained for a period required by financial record-keeping obligations.
• Support communications are retained for a period sufficient to resolve any outstanding queries or disputes.
• Game session logs are retained in anonymised or aggregated form for platform analytics purposes.
• Marketing consent records are retained for as long as necessary to demonstrate that consent was properly obtained.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of your data by contacting Lucky 866 support, subject to any legal retention obligations that prevent immediate deletion.

9 Your Rights

As a Lucky 866 player, you have rights regarding the personal data we hold about you. These rights include:

• Right of access: You can request a copy of the personal data Lucky 866 holds about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or out of date, you have the right to request that it be corrected.
• Right to erasure: Subject to legal retention requirements, you may request that Lucky 866 delete the personal data it holds about you.
• Right to restrict processing: In certain circumstances, you may request that Lucky 866 restrict how it uses your personal data while a query or dispute is being resolved.
• Right to data portability: You may request that your personal data be provided to you in a structured, commonly used format.
• Right to object to marketing: You can opt out of marketing communications at any time through your account settings or by contacting support.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing cookies), you may withdraw that consent at any time without affecting any processing carried out before the withdrawal.

To exercise any of these rights, contact Lucky 866 customer support via live chat or at the email address provided in Section 12. We aim to respond to all data rights requests within 30 days. In some cases, identity verification may be required before we can action a request.

10 Children and Minors

Lucky 866 is strictly an adult platform. The platform is not intended for use by anyone under the age of 18. Lucky 866 does not knowingly collect personal data from individuals under 18 years of age.

If Lucky 866 becomes aware that personal data belonging to a minor has been collected, that account will be closed immediately and the data will be deleted. If you are a parent or guardian and believe that your child has registered an account with Lucky 866, please contact our support team immediately so that the matter can be resolved.

Lucky 866 actively carries out age verification checks as part of the account registration and KYC process to prevent underage access to the platform.

11 Changes to This Policy

Lucky 866 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that materially affect how your personal data is used — Lucky 866 will notify registered players via email or through an in-platform notification. We encourage you to review this policy periodically so that you remain informed about how your data is handled.

Continued use of the Lucky 866 platform after an updated Privacy Policy is published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure and data deletion.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data Lucky 866 holds about you, please get in touch with our team using the following contact options:

• Live Chat: Available directly from the Lucky 866 platform — the fastest way to reach our support team, available 24/7.
• Email: [email protected] (reference "Privacy Request" in your subject line for data-related queries).
• FAQ: Visit the FAQ page for answers to common questions about account data, payments, and platform policies.

For questions about responsible gaming tools such as deposit limits, session reminders, or self-exclusion, please visit the Responsible Gaming page or contact support directly. For the full terms governing use of the Lucky 866 platform, see the Terms and Conditions.